Got questions? You’re not alone. Here are the most common things marketers ask before starting with Customer Location.
If you don’t see your question here, our team is always happy to help.
Not at all. Everything is configured through a simple dashboard—no coding required. We also provide setup guides and templates to help you get started in minutes.
We use either event data (e.g. shipping address from an order) or profile address data in Klaviyo. Our system compares this with your stored locations using geocoding and automatically assigns the closest match.
Yes. Once a nearest store is assigned, the store name, address, and other details are saved to the profile. You can use this data in segments, dynamic content blocks, or flows—just like any other Klaviyo property.
Absolutely. You can send personalised coupon codes tied to the nearest store, promote local in-store offers, or even run branch-specific discounts that drive foot traffic.
You can bulk import locations with a CSV upload, so onboarding large or multi-store setups takes just a few clicks. The system can handle thousands of stores globally.
Yes. You can connect multiple Klaviyo accounts to a single login, making it easy to manage location data across regions, brands, or subsidiaries from one dashboard.
Yes. Customer Location supports global addresses and automatically detects nearest stores regardless of country, as long as addresses are accurate and formatted correctly.
You choose. Most teams run hourly or daily syncs depending on volume. Customer Location also automatically updates profiles if a customer moves or changes address.
No. For GDPR compliance, Customer Location does not store your customers’ personal information. We only process the address data needed to calculate the nearest store, then pass the result back to Klaviyo.
Yes. Customer Location integrates with Klaviyo flows so you can trigger location-based automations—like “Welcome to London” campaigns or event reminders—automatically.
Most teams are live in under 15 minutes. Just connect your Klaviyo account, import your store locations, and Customer Location runs automatically in the background.
Not at all. We use Klaviyo’s APIs to enrich profiles and trigger events. Everything happens in sync jobs outside of your campaigns—so your Klaviyo performance stays fast and reliable.
No. Customer Location is built for marketers. You won’t need to touch code, set up webhooks, or hire a developer—just follow our simple step-by-step setup guide.
You keep all of the location data already saved to Klaviyo profiles. Nothing breaks inside your account, and you can continue running campaigns with the data you’ve already enriched.