Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the Customer Location service (“Service”) provided by Connector Kit Limited, registered in England and Wales, Suite 6498, Unit 3A, 34-35 Hatton Garden, London, EC1N 8DX (“we”, “us”, “our”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you confirm that you are legally capable of entering into binding agreements and that you accept these Terms in full. Organisations accept these Terms on behalf of their users.

2. Description of Service

Customer Location integrates with Klaviyo to match customer profiles to their nearest store or location, enrich profile data, and trigger automations based on proximity. The Service includes tools such as event-based and profile-based mappings, bulk location imports, sync scheduling, and reporting.

3. Fair Use & Restrictions

You agree to use the Service only for lawful business purposes and in accordance with your plan limits. Misuse, including attempting to bypass feature gating, exploit rate limits, or disrupt Service operations, is prohibited.

4. Data Processing & Privacy

Customer Location processes customer address information solely for the purpose of calculating and assigning the nearest store. We do not permanently store your customers’ personal data (PII). All results are written back to your Klaviyo account. Token handling is secure and in line with GDPR principles. For further information, please see our Privacy Policy.

5. Account Responsibility

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Connector Kit is not liable for unauthorised access caused by your failure to safeguard credentials.

6. Payments & Subscriptions

Subscription fees are billed in advance and processed securely via our payment provider, Stripe. We do not store or process full payment card details on our systems. By subscribing, you authorise Stripe to process payments in accordance with their terms. You are responsible for providing accurate billing information and ensuring timely payment of all fees. Subscription fees are non-refundable except where required by law.

7. Intellectual Property

All intellectual property rights in the Service, including code, design, and branding, remain the property of Connector Kit Limited. You may not copy, modify, reverse-engineer, or redistribute the Service or related materials without written permission.

8. Service Availability

We strive to provide reliable and uninterrupted Service. However, we do not guarantee continuous availability. Scheduled maintenance and factors outside our control (e.g. hosting providers, third-party APIs such as Klaviyo, Google Maps, or Stripe) may result in downtime. We are not liable for losses caused by such interruptions.

9. Limitation of Liability

To the fullest extent permitted by law, Connector Kit Limited shall not be liable for indirect, incidental, or consequential damages, including lost profits, data loss, or business interruption. Our total liability under these Terms shall not exceed the fees paid by you to us in the preceding 12 months.

10. Termination

We may suspend or terminate your access to the Service immediately if you breach these Terms, abuse the platform, or fail to pay applicable fees. Upon termination, your access to Customer Location will cease, but your Klaviyo account data remains intact.

11. Modifications

We may update or modify these Terms at any time. The latest version will always be available on our website. Continued use of the Service after changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

For questions about these Terms, please contact us at support@customer-location.com or by post at: Suite 6498, Unit 3A, 34-35 Hatton Garden, London, EC1N 8DX.