Troubleshooting Sync Issues

Last updated: Aug 30, 2025

Check Authorisation

Confirm the account is Authorised with Klaviyo and tokens are valid.

Authorisation state
Account shows authorised status

Review Sync Logs

Open Sync History to see failures, retries, and helpful messages.

Sync log errors
Errors and retries are clearly labeled

Validate Mapping Fields

Make sure the address field name matches exactly (case sensitive) and appears on the chosen metric/profile.

Mapping field review
Mapping wizard highlights the chosen address field