Getting Started with Customer Location

Step 1: Create an Account

After logging in, go to Manage Account and click Create Account. Each account can be tied to a separate Klaviyo connection, ideal for managing multiple brands or clients.

Step 2: Authorise Klaviyo

Click Authorise to connect to Klaviyo. You'll be taken through Klaviyo’s secure OAuth flow to grant access. This is required before any syncing can take place.

To connect more than one Klaviyo account, just repeat this process for each new account.

Step 3: Add Store Locations

You can add your store locations in two ways:

• Bulk upload via CSV
• Manual entry through the dashboard

Each location should be a valid address which can be found on mapping services like Google Maps.

Step 4: Choose a Matching Strategy

Choose how you'd like to associate each customer with a location:

• Use the Event Mapping to map a Klaviyo event (like Ordered Product) to an address field (e.g. shipping_address).
• Map a profile property like city or postcode to the closest store location.

Step 5: Sync Your Data

Once your locations and mappings are set up, Customer Location can automatically sync enriched data back into Klaviyo.

• Update profiles with nearest store
• Send events to trigger flows
• Create custom objects for each match

Next Steps

• Bulk location import guide
• Profile enrichment guide
• Triggering flows and building segments